Loading... Please wait...

Billing, Shipping & Returns

Billing

We are a Secure Paypal Merchant and accept all major credit cards. Your Billing information does NOT stay on our servers. It goes directly to Papal. No one in our company has access to your credit card numbers. 

Q. What shows up on your credit card Bill?

A. Pep Russ Creative.

Q. Is packaging discrete?

A. Absoluty no will know it's contents unless opened. Package is a 4x4x12 Plain Box with our company name Pep Russ Creative on the shipping label.

PayPal Acceptance Mark

 

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Custormers are responsible for all shipping charges to and from PepRuss Creative LLC for any returns that are not a manufactor's defect.

Send returns to:

PepRuss Creative LLC
P.O Box 966
101 E Park Ave
Long Beach, NY 11561

 

Military Policy

Exclusive discounts are available to military personnel and spouses ONLY. PepRuss reserves the right to verify current military status on a case by case basis. No verification is needed when shipping to a base such as APO, FPO, AE, etc. All others will be subject to further verification. This policy is protected under the H.R. 258 Stolen Valor Act.


Shipping

All Packages are discreetly shipped.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Canada- 5 days 

 

  • Express Mail International® with 2-4 day service, guaranteed delivery to 5 destinations
  • Priority Mail International® with 4-7 day service
  • First-Class Mail International® 10-12 day service

We are not responsible for delivery to any country out of the US once it has been shipped.If you would like to take out insurance on your package you may. We will assist you on our end with your claim if need be. 

Sign up and receive discount codes

View Cart Go To Checkout